FAQs

Payment Methods

 

What credit cards do you accept?

We accept Visa, Mastercard, Apple Pay, Discover, Paypal and American Express.

Do you accept purchase orders?

We accept purchase orders from recognized public agencies and institutions. The online catalog on this web site provides up-to-date pricing information that you can use to create your purchase order. You may place your purchase order online, but we will still need a signed purchase order before we can process the order.  You may email purchase orders to help@creativetherapystore.com or fax your purchase order to 512-306-1360. We also accept purchase orders by mail: Creative Therapy Store, 3355 Bee Cave Rd., Suite 610, Austin, TX, 78746. Terms are net 30.



Shipping and Handling

 

What method of shipping is used?

UPS, USPS, and FedEX.

What are your shipping and handling charges?

United States:

    We offer flat rate shipping for 4.95 and free shipping for orders over 99.00.

    International Orders:

    We have partnered with GlobalShopEx to ship internationally. On the Shipping Cart page select International Shipping. GlobalShopEx will calculate the cost of your items in local currency and your customs and shipping fees.

    How long will it take to receive my order?

    Items are generally shipped within 1 or 2 business days after we receive your order. Delivery, depending on distance from Long Island, NY, takes from 2 to 7 business days.

    Can I expedite my shipping?

    Yes! Expedited shipping is available for US shipments. Simply select the delivery speed you would like from the shipping options on the View Cart page.

    Note: Expedited Shipping orders placed after 11:00 am EST ship the next business day.

    Do you ship to Military APO/FPO addresses?

    Yes!



      Return Policy

      What is your return policy?

      If you are not completely satisfied with any item purchased, you may return it in salable condition within 90 days of the invoice date, and we will promptly refund the cost of the materials returned. Before returning any item, please call our Customer Service Department 1-844-763-0207 to insure your account is credited properly. Shipping and handling charges are not refundable.



      Sales Tax

      Why do customers in New York have to pay sales tax?

      The NY Department of Taxation & Finance requires that we charge sales tax to New Yorkers (on mail, telephone, and online orders) because CTS ships from New York State. Sales tax is calculated on the total cost of the materials purchased, including shipping and handling charges.



      Catalog Request

      How can I get a copy of the Creative Therapy Store Catalog?

      We're happy to send you free catalogs anywhere in the United States. International customers are entitled to a free copy with any purchase. To request a CTS catalog, please Click Here.



      General FAQs

      How do I know if a particular game is what I need?

      1. Check out the product description on our web site. Important details like the age range and composition of the product are listed there. Select products also have a tab showing Game Card Samples!
      2. Give us a call! We'd be happy to answer any of your questions about the therapeutic games, books, and toys on our website. We can always pull products off the shelf and answer even your most specific questions.
      3. Take advantage of our 90-day return policy. Purchase the game, look it over, and return it if it's not appropriate for your group.

      I've developed a game that I'd like to get published. Can I submit it to The Creative Therapy Store?

      We review new products on a regular basis, and would be happy to consider yours for publication. Although we cannot be responsible for unsolicited manuscripts and games, we will consider any item submitted.

      Please direct queries and submissions to:

      Gary Yorke, Ph.D.
      Submissions
      Creative Therapy Store
      820 Shelby Lane, Suite 102
      Austin, TX 78745
      Email: marketing@creativetherapystore.com

      Can I distribute copies of the Creative Therapy Store Catalog at a workshop or convention?

      If you would like to distribute copies of our catalog at a workshop or convention, please contact the Creative Therapy Store Marketing Department 1-844-763-0207. We will be happy to send catalogs if our supply permits. Send email requests to marketing@creativetherapystore.com.

      How do I get an already-published product included in the Creative Therapy Store catalog?

      Our quest to find the most effective and creative therapy games, books, and toys means we are always interested in reviewing new products for distribution in our catalog and on our website.

      If you have a product you would like us to consider for distribution, please send a complimentary review copy to:

      Gary Yorke, Ph.D.
      Samples
      Creative Therapy Store
      820 Shelby Lane, Suite 102
      Austin, TX 78745 


      I am a reseller and would like to carry your games & books. Who do I contact?

      Our games and books are sold around the world by a wide variety of resellers. Please ontact Maria Caprara for more information.
      By Email, please Click Here.

      Or use one of the numbers below:
      Office: 914.449.6437
      Cell: 914.400.5737
      Office: 631.619.2603