Shipping and Handling

How do I track my order?

  1. Log-in.
  2. Click the green "My Account" button on the upper right corner of the screen.
  3. Click the "Order History" tab.

What are Customs and Duties on foreign shipments?

Customs charges and duties may be applied to a shipment when it enters a foreign country. These charges are determined by the country's government and are collected by the package courier upon delivery of goods. The carrier, acting as customs broker, may also charge a processing fee that you are responsible for paying. The Creative Therapy Store plays no role in assigning or collecting these duties.

Do you ship to Military APO/FPO addresses?

Yes! Please call us at 1-844-763-0207 or email us at help@creativetherapystore.com to place an order shipping to a Military APO/FPO address. These orders cannot be processed online because UPS does not ship to these addresses but we will happily arrange an alternate shipping method to get your order to you.

Can I expedite my shipping?

Yes! Expedited shipping is available for US shipments. Simply select the delivery speed you would like from the shipping options on the View Cart page.

Note: Expedited Shipping orders placed after 11:00 am PST ship the next business day.

How long will it take to receive my order?

Items are generally shipped within 1 or 2 business days after we receive your order. Delivery, depending on distance from Long Island, NY, takes from 2 to 7 business days.

What are your shipping and handling charges?

United States:
  • UPS Standard (3-5 Business Days) - 10% (with a $5.00 minimum).
  • UPS 3 Business Days - 12.5% (with a $10.00 minimum).
  • UPS 2 Business Days - 15% (with a $15.00 minimum).
  • UPS Next Business Day - 20% (with a $35.00 minimum).
Note: Expedited Shipping orders placed after 11:00 am PST ship the next business day.

Canada:


  • UPS Express - 20% (with a $10.00 minimum) on shipments to Canada.

All Other Countries:

  • UPS Express - 25% (with a $25.00 minimum) on shipments outside the U.S. and Canada.

What method of shipping is used?

UPS, USPS, and FedEX.