FAQs
Payment Methods
What credit cards do you accept?
We accept Visa, Mastercard, and American Express.
Do you accept purchase orders?
We accept purchase orders from recognized public agencies and institutions. The online catalog on this web site provides up-to-date pricing information that you can use to create your purchase order. You must mail or fax your purchase order to WPS. You cannot use a purchase order when ordering online. Terms are net.
Shipping and Handling
What method of shipping is used?
UPS (deliveries cannot be shipped to P.O. boxes or military address (APO/FPO addresses).
The Creative Thereapy Store does not ship to the following countries: Iran, Cuba, or North Korea.
What are your shipping and handling charges?
United States:
- UPS Standard (3-5 Business Days) - 10% (with a $5.00 minimum).
- UPS 3 Business Days - 12.5% (with a $10.00 minimum).
- UPS 2 Business Days - 15% (with a $15.00 minimum).
- UPS Next Business Day - 20% (with a $35.00 minimum).
Canada:
- UPS Express - 20% (with a $10.00 minimum) on shipments to Canada.
All Other Countries:
- UPS Express - 25% (with a $25.00 minimum) on shipments outside the U.S. and Canada.
How long will it take to receive my order?
Items are generally shipped within 1 or 2 business days after we receive your order. Delivery, depending on distance from Los Angeles, takes from 2 to 10 business days.
Can I expedite my shipping?
Yes! Expedited shipping is available for US shipments. Simply select the delivery speed you would like from the shipping options on the View Cart page.
Note: Expedited Shipping orders placed after 11:00 am PST ship the next business day.
Do you ship to Military APO/FPO addresses?
Yes! Please call us at 800-648-8857 or email us at help@creativetherapystore.com to place an order shipping to a Military APO/FPO address. These orders cannot be processed online because UPS does not ship to these addresses but we will happily arrange an alternate shipping method to get your order to you. Please note we cannot ship ADOS or SIPT kits to APO/FPO addresses.
What are Customs and Duties on foreign shipments?
Customs charges and duties may be applied to a shipment when it enters a foreign country. These charges are determined by the country's government and are collected by the package courier upon delivery of goods. The carrier, acting as customs broker, may also charge a processing fee that you are responsible for paying. The Creative Therapy Store plays no role in assigning or collecting these duties.
How do I track my order?
- Log-in.
- Click the green "My Account" button on the upper right corner of the screen.
- Click the "Order History" tab.
Monthly Web Special
Monthly Web Special
Every month the Creative Therapy Store offers a weeklong Web Special. Look in your Creative Therapy Store calendar or on the Home page to find out when these Specials are in effect.
Each special will run for 7 days and end at 12:00 midnight PST on the final day.
To take advantage of these Web Specials, simply add the featured product to your cart, and the appropriate discount will automatically be applied. You will see the discounted price as you check out. If the Special is for an entire category of products, all items in that category are eligible for the discount.
The Web special is valid only online. You cannot mail, fax, or call to receive the discount.
Return Policy
What is your return policy?
If you are not completely satisfied with any item purchased, you may return it in salable condition within 90 days of the invoice date, and we will promptly refund the cost of the materials returned. Before returning any item, please call our Customer Service Department 800-648-8857 to insure your account is credited properly. Shipping and handling charges are not refundable.
Sales Tax
Why do customers in California have to pay sales tax?
The State Board of Equalization requires that we charge sales tax to Californians (on mail, telephone, and online orders) because WPS has offices in California. Sales tax is calculated on the total cost of the materials purchased, including shipping and handling charges.
Catalog and Calendar Request
How can I get a copy of the Creative Therapy Store Calendar?
Request a CTS Catalog or Calendar here. We're happy to send you free catalogs and calendars anywhere in the United States. International customers are entitled to a free copy with any purchase. When you place your order, please specify that you would like a catalog, a calendar, or both.
Art Contest FAQs
How do I enter the Creative Therapy Store Calendar Art Contest?
The 2013 Calendar Art Contest is now closed. Winners have been notified.
Please check back later this year for the 2014 Calendar Art Contest application!
What prizes will the Art Contest winners receive?
Students win and schools win!
Grand Prize for Art:
$100 to the winning student artist and a $1,000 CTS gift certificate to his or her school.
Other Prizes for Art:
$50 to each of 13 additional winning artists plus a $100 CTS gift certificate to each winner's school.
Who is eligible to enter the Art Contest?
Students between the ages of 6 and 18 are eligible to enter the art contest through a teacher or counselor. (We encourage teachers and counselors to use the art contest as a group project or individual activity. NOTE: All entries must be submitted by a teacher or counselor, acting on the student's behalf.)
What is the deadline to submit entries for the Art Contest?
All entries must be received by March 1.
When will the winners be notified?
Winners will be notified on April 15th.
And the 2013 winners are...
Congratulations 2013 Winners!
GRAND PRIZE: The Big Secret by William David Burnett, Ward-Stewart Elementary
Happy Snail, by Kylie Manely, Private Therapist
Love Struck by Cassandra Gail Costales, The Bellaire School
Sad by Jessica Zheng, Daniel Carter Beard
The Loving Swan Family by Clare Seo, Ward-Stewart Elementary
Monkeys at Play by Forrest Broddie, Kidsense Pediatric Therapy Center
Happy Pigs in Mud by Eric DeMoss, Buckhannon Academy Elementary School
Surprised Mouse in Picnic Basket by Bryce Moran, Buckhannon Academy Elementary School
Hungry Panda by Terina Kane-Brede, St. Ann's Model School
Happy T-Rex by Colby, St. Margaret Catholic School
The Frightened Fish by Megan St. Hilaire, E.R. Martin Middle School
Lions Love for Life by Jacob Saalberg, Washtenaw County Children's Services
Rain of Happiness by Raylene Bonte, Golden West High School
Colorful the Exuberant and Talented Parrot by Meghana Maddali, Sharron Art Center
General FAQs
How do I know if a particular game is what I need?
- Check out the product description on our web site. Important details like the age range and composition of the product are listed there. Select products also have a tab showing Game Card Samples!
- Give us a call! We'd be happy to answer any of your questions about the therapeutic games, books, and toys on our website. We can always pull products off the shelf and answer even your most specific questions.
- Take advantage of our 90-day return policy. Purchase the game, look it over, and return it if it's not appropriate for your group.
Will the Creative Therapy Store be exhibiting at any conventions this year?
Yes! Come visit our booth at one of the many shows on our Convention Calendar.
Do you sell gift certificates?
Yes. You can purchase a gift certificate in any amount. Just call our Customer Service Department at 800-648-8857.
I've developed a game that I'd like to get published. Can I submit it to The Creative Therapy Store?
We review new products on a regular basis, and would be happy to consider yours for publication. Although we cannot be responsible for unsolicited manuscripts and games, we will consider any item submitted.
Please direct queries and submissions to:
Marketing Manager
Creative Therapy Store
625 Alaska Ave.
Torrance, CA 90503-5124
Email: marketing@creativetherapystore.com
Telephone: 800-648-8857
How do I get an already-published product included in the Creative Therapy Store catalog?
Our quest to find the most effective and creative therapy games, books, and toys means we are always interested in reviewing new products for distribution in our catalog and on our website.
If you have a product you would like us to consider for distribution, please send a complimentary review copy to:
Marketing Manager
Creative Therapy Store
625 Alaska Ave.
Torrance, CA 90503-5124
Can I distribute copies of the Creative Therapy Store Catalog at a workshop or convention?
If you would like to distribute copies of our catalog at a workshop or convention, please contact the Creative Therapy Store Marketing Department 800-648-8857. We will be happy to send catalogs if our supply permits. Send email requests to marketing@creativetherapystore.com.
How are Western Psychological Services (WPS) and the Creative Therapy Store related?
Western Psychological Services (WPS) is a leading publisher of assessment tools for professionals in education, psychology, and allied fields. Founded in 1948, WPS added a new division in 1992, the Creative Therapy Store. While WPS focuses on assessment, the Creative Therapy Store concentrates on intervention, offering toys, games, and activities for use with children and adults in therapeutic environments.